Just wanted to thank you so much for the excellent service Connor provided to me and my family during the course of purchasing my new car from you.
Connor was first class throughout, from the minute we arrived through to getting the new plates yesterday, and we have been ...
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Just wanted to thank you so much for the excellent service Connor provided to me and my family during the course of purchasing my new car from you.
Connor was first class throughout, from the minute we arrived through to getting the new plates yesterday, and we have been really impressed. As a professional business trainer, one of my subject areas is Customer Service, so I really do know what to look for, and you have excelled yourself throughout.
Connor has a very engaging personality, is friendly without being in any way pushy (vital in your job, as no-one likes the pushy salesman-type!), informative, helpful and accommodating. I have been impressed with the way he kept me informed throughout via telephone calls and emails, which have been such a great help. The additional assistance with transferring my cherished plate was much appreciated too – another worry off my shoulders!
Thank you also for the suggestion of putting my son on the 5-day free insurance policy. You absolutely made his weekend and it was no skin off my nose, having already set up my own insurance. His first words on leaving the showroom that Friday were: “What excellent customer service from Connor, Mum!” and I had to agree!
Your colleague, with whom I left the car documents, was also very friendly and helpful, so praise to him too.
Thank you again, and very well done to you! You are a credit to your company. -
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