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Just wanted to thank you so much for the excellent service Connor provided to me and my family during the course of purchasing my new car from you. Connor was first class throughout, from the minute we arrived through to getting the new plates yesterday, and we have been really impressed. As a professional business trainer, one of my subject areas is Customer Service, so I really do know what to look for, and you have excelled yourself throughout. Connor has a very engaging personality, is friendly without being in any way pushy (vital in your job, as no-one likes the pushy salesman-type!), informative, helpful and accommodating. I have been impressed with the way he kept me informed throughout via telephone calls and emails, which have been such a great help. The additional assistance with transferring my cherished plate was much appreciated too – another worry off my shoulders! Thank you also for the suggestion of putting my son on the 5-day free insurance policy. You absolutely made his weekend and it was no skin off my nose, having already set up my own insurance. His first words on leaving the showroom that Friday were: “What excellent customer service from Connor, Mum!” and I had to agree! Your colleague, with whom I left the car documents, was also very friendly and helpful, so praise to him too. Thank you again, and very well done to you! You are a credit to your company. - Read less

Picked up my new car on Saturday! So happy! The whole process from start to finish was smooth, and I was made to feel listened to and valued throughout. Previously I have bought from Wolverhampton, so was chuffed when I saw a SEAT in Stourbridge, meaning I didn’t have to go all the way back over to Wolverhampton. I had two cars previously from there, but I will always come back to Stourbridge now. Connor kept me informed with my car and even sent me a video message when it arrived at the port! And when we mentioned we were getting a private plate he offered to make the plates up for us! All the extra bits went above and beyond my expectations and I couldn’t be happier!! The car is lovely, it’s my third SEAT Ibiza, but this one is the XCELLENCE Lux model in automatic...such a nice car to drive! - Read less